How do I reject candidates through TestGorilla?

TestGorilla allows you to send rejection emails to candidates and you can customize those emails.

One of the key benefits of TestGorilla is that you can make well-informed decisions on your candidates. By using relevant tests and custom questions, you learn who may be a good fit and who may not. You can rate them, keep track of where they are in your hiring process, and reject candidates respectfully.

How to send a rejection email

You can send the rejection email from two places:

1. On the candidate results page. You find the reject button in the upper right corner of the page:

2. On the candidate overview page. You can find the button as one of the actions in the right-most column of the table:

In both cases the following window appears when you click the reject button:

You have the option to send the default rejection email, or customize the email first before sending it.

How to customize the rejection email

By clicking on the link "customize the rejection email", you will see the default rejection email:

On the left-hand side, you can make changes to the rejection email. On the right-hand side, you see the result. The rejection email uses the logo and brand color that you've set in your Account Settings >> My Company tab. If you haven't uploaded your own logo and set your own color, the TestGorilla logo and color will be used.

You can use variables in the editor. For example, if you use {candidate_name} in the editor, the first name of the candidate will be printed in the actual email. There are 4 variables that you can use:

  • {candidate_name} - First name of the candidate. If the name is unknown, the candidate's email address will be printed.

  • {customer_name}  - Your first and last name, as you filled it out in your Account Settings >> My Profile tab. If both the first and last names are missing, "The recruitment department" will be used.

  • {company_name} - Your company name, as you filled it out in your Account Settings >> My Company tab. If this is not filled out, the domain of your email address (e.g. "testgorilla.com" will be used.

  • {assessment_name} - The name of the assessment, as you filled it out in step 1 of the assessment creation process.

You can format the body of the email with the tools in the bar above the editor. The { } sign gives you access to the variables. 

You customize the text in the rejection email at the level of an assessment: any changes you make to the rejection email will be applied to all rejections within that assessment.